Where’s the Rage Against Government Incompetence


If you don’t read Orange County Register columnist Steven Greenhut on a regular basis, you should.  His column from February 25th is a jewel. It’s entitled, Customers Rule. In this opinion piece, Steven’s main point is this: Why in the hell does the American public and media get themselves all worked up into a lather and put all of their focus on the occasional bad practices of the private sector but rarely focuses this same level of outrage on Bad Government. Here’s a great quote from Steven’s piece: “No matter how demonstrably bad the government may be, legislators, and even many regular folks, focus much outrage at the private sector – the only portion of society that works relatively efficiently and humanely.”

I wonder this, too, Steven. It’s a great question.

Yes, there are bad people in the business world and there are bad businesses, too.  Yes, there is no excuse for fraud and abuse and for the bad people who took Enron down. But where’s this same outrage over BAD government? Sure, JetBlue screwed up badly during the recent snow storms and left a bunch of people on airplanes for WAY too many hours. These people were abused for sure.  But JetBlue came right back and offered to make it right with customers and create a customer Bill of Rights. Now consider the abuse we take from the government, day in and day out? Steven asks a great question on this subject,  “When was the last time the government offered to reimburse you for being stuck on one of its highways or in one of its offices?” Can you say “NEVER!”

At least the majority of businesses listen to the customer. We can’t say that about government. But it’s about time the American public started demanding that government start listening to it.

As it stands now, the American public is sliding down the razor blade of life as long as we do not demand better service from our government officials.  There is nothing worse than energizing incompetents and this is what the American public is doing by not complaining more about our incompetent government.  Start complaining and holding government officials to the same standards we profess to hold business executives to.

As Steven states, “Government always seeks to stop, regulate, control, tax and put the kibosh on new ideas and entrepreneurship.” I couldn’t agree more. In business, one has to think to be successful. Not too many government officials know how to think. In our capitalist economy, if you know how to think, the rewards are sensational for those who can make things happen.

It ain’t brain surgery.

Richard

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1 comment
  1. Herbert I Marone said:

    Greetings: I just happened to read this article while searching for information on John Hanson, the First President of these United States. You ask the Question, “Where is the Rage against Government Incompetence?” , and I must put it bluntly, there will never be the rage you are looking for because the American Culture is ridden with so much subconscious guilt, that most Americans are totall unaware of, and until we as a planet uncover all these lies, then we are destined for failure. If any foundation is based on lies, then eventually that foudation will crumble. I am amased but not surprised how people will refer to America as the home of the brave, but will send their son’s and daughters to die over a lie. I know I am saying nothing that you don’t know already, but the masses are stipped in deep ignorance. In the beginnging was the word and the word was truth. Why don’t we love truth? The answer is quite simpel, because we live is a society that is founded on lies.
    I could say much more, but I will simple say thank you for your time.
    Malcolm

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